Refund policy

Last updated: 9 December 2025

At RENox.in, your hygiene and safety are our top priority.
Since we deal in undergarments and intimate wear, we follow a strict NO RETURN, NO EXCHANGE, NO REFUND policy.

🚫 No Returns / No Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Undergarments

  • Innerwear

  • Lingerie

  • Any product that comes in direct contact with the body

This applies even if:

  • Wrong size is ordered

  • Customer changes their mind

  • Customer dislikes the fit or material

Please choose your size carefully before ordering.

🚫 No Order Cancellation After Shipping

  • Orders can be cancelled only within 1 hour of placing the order.

  • Once shipped, it cannot be cancelled under any condition.

⚠️ Damaged or Wrong Product Exception

We only provide support in the following rare cases:

  • Damaged item received

  • Incorrect product sent

  • Missing item

To qualify:

  1. Unboxing video (mandatory) with the parcel clearly visible

  2. Video must start from opening the sealed package

  3. Report within 24 hours of delivery

If approved, we will provide:

  • A replacement (same product only), or

  • Store credit

No refunds are provided.

If the received product you don’t like then, you can return the product at your own cost that courier charges you will have to bear. You will have to arrange your own courier services. If not, if you tell company to arrange, you will be charged ₹300.

📩 How to Report an Issue?

Contact us at:

WhatsApp: 93448 20570
Email: Mbindustriestup@gmail.com

Include your order number, unboxing video, and issue description.

✔️ Thank You for Understanding

This strict hygiene policy ensures every customer receives fresh, unused, and safe products.